Question 1

Do you offer sample discounts?

Answer

Yes, of course! We know the best way to get your clients excited about products is for them to be able to touch them with their own hands! Custom album samples featuring your work can be purchased up to 45% off. "Studio Sample" stamps are located on either the inside cover, or outside back cover.
Our typical studio sample discounts are as follows:
12x12 albums - 45%
10x10, 9x12 albums - 40%
8x8, 8x10 albums - 35%

Folio Studio samples - 50%
For Presentation boxes and mats - 25%

*We do not provide pre-made sample albums.

Question 2

Can I order Cover Swatches?

Answer

Yes! You can order a set of 5 - 6" x 6" cover swatches to be shipped to you for $20, but we also ship a complete set of mini-swatches to you complimentary with the first album we ship to you, (sample albums included)!

Question 3

Do you offer vegan materials?

Answer

Yes! All vegan materials are labelled with a (V) so you can choose accordingly.

Question 4

What is your typical turnaround time?

Answer

Our typical turnaround for production & shipping is 7 - 10 business days, not including time for album design services.

If you need a rush on an order, please contact us directly, & we will try to accommodate for a rush order fee. *Covid-19 Disclaimer* - Acrylic products (ICE Covers + ICE Blocks etc) are experiencing production delays due to the vendor which is used for our acrylic products experiencing high-demand for acrylic protective barriers. Turnaround for production and shipping for acrylic products is currently 8 - 14 business days.

Question 5

Do you ship to USA?

Answer

Yes, we ship to the United States as well as any country accesible with USPS. We use USPS during off-season and sometimes UPS during peak seasons such as Christmas or Valentine's Day.

Expedited and overnight shipping is available on request for additional cost.

Question 6

Do you Dropship to my customer?

Answer

Yes! Simply place your order with your customer's shipping information and notify us in the order notes you would like your order dropshipped directly to your customer!

Question 7

How do I place my order?

Answer

You can place your order in two steps:

1. Fill out the order form. Any special instructions, please add it in the comments field
2. On completion of the order form you will be taken to the ftp login site where you can submit your images/designs securely. You will need an ftp username and password - we will give that to you upon registration - email or call us and it will set up for you!

Question 8

How do I pay for my order?

Answer

Credit card payments are the normal payment method - we will require a credit card before we ship your first album. We normally get cc# over the phone, and then keep it on file for future reference. We cannot take debit cards.

For Canadian customers we also accept Interac email transfers

Question 9

Do you Proof images before sending?

Answer

We DO NOT check each image or file for color correction, exposure, lightness, darkness etc. Please only send us print-ready files.

Question 10

Do you only print Boudoir images?

Answer

Although boudoir photographers are our main focus, we are more than happy to accommodate your needs for any genre that you shoot! We have customers who often order albums for seniors, weddings, pets, celebrations, baby's, family etc.

Question 11

Do you have templates to help with designing?

Answer

Yes! We have template for covers & spreads on our Resources page! If you haven't registered for access, register now.

Question 12

Do you have any sales resources?

Answer

Yes! We've created a customizable sales catalog so you can start selling albums ASAP. This resource is available once you have registered for access!

Question 13

Do you print nude images?

Answer

Yes, of course. Boudoir is an intimate genre we are familiar with. "Erotica" & "Porn" categories vary by the viewer, so please contact us if you have any questions about submitting your order.

We do not print illegal content, such as underage nudity (with exceptions for newborns).

We will always consult with you before considering a decision not to print.

Question 14

Are my client's images secure?

Answer

At The Boudoir Album (part of SIA Albums Inc) we are acutely aware of the need to keep both your information and your images private and confidential.

In terms of images, our policies include: All images are deleted from our systems within 4 – 6 weeks of processing an order We use a secure FTP site for uploading images to us Each of our customers has a unique username and password, and has access only to their own files. Only the administrator is able to download images from your FTP site When setting up your FTP account, we will give you a unique password. You are able to change this password at any time. We strongly recommend you do change it. In order to ensure maximum security for your images, please ensure that your password is strong. Ultimately, you are solely responsible for maintaining the secrecy of your password We will never ask you for your password in an unsolicited phone call, an unsolicited email, or SMS We recommend that you do not use your customers name when identifying orders or specific images/spreads Your images will be seen only by our staff managing your order as well as staff who are doing the printing of the images All copyrighted photographs used in any album or product from The Boudoir Album must have the express written permission from their original owners in order to be reproduced at The Boudoir Album. The physical or electronic submission of your images expressly implies that all copyright permissions have been obtained and granted constituting permission for The Boudoir Album to have full permission for reprinting. Accordingly, you shall indemnify, defend and hold The Boudoir Album harmless from any suit, demand, claim or liability arising from any and all copyright infringements.

•faq's•

HERE'S ANSWERS TO SOME COMMON QUESTIONS...

Samples & Swatches